At Tyler Montgomery, customer satisfaction is our priority. This policy outlines the terms and conditions for returning products purchased on tylermontgomery.us.
1. Return Eligibility and Timeframe
You have 30 calendar days from the date of delivery to initiate a return. To be eligible for a return, items must be:
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Unused, unworn, and in the same condition as received
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In the original packaging with all original tags, dust bags, and protective wrapping attached
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Free from odors, stains, pet hair, or signs of wear and handling
The following items are NOT eligible for return:
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Final sale or clearance items (marked as “Final Sale” on the product page)
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Gift cards and e-gift certificates
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Custom, personalized, or monogrammed bags and accessories
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Items that have been altered, customized, or damaged after delivery
2. Return Types and Cost Responsibility
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A. Returns Due to Quality Issues or Manufacturing Defects
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Return Shipping Cost: Covered in full by Tyler Montgomery. We will provide a prepaid return shipping label.
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Restocking Fee: None.
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Process: Contact support@tylermontgomery.us with your order number and photos clearly showing the quality issue or defect.
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B. Returns for Other Reasons (Change of Mind / Not as Expected)
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Return Shipping Cost: To be paid by the customer. A return shipping label can be provided upon request, with the shipping cost deducted from your refund.
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Restocking Fee: None.
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Condition: Item must meet all eligibility criteria listed in Section 1.
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3. How to Initiate a Return
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Email support@tylermontgomery.us with the subject line “Return Request – Order #[Your Order Number].”
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Include a brief description of the reason for return and, if applicable, photos of any quality issues.
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Our Customer Service team will respond within 1 business day with return authorization and instructions.
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Securely package the item(s) in its original packaging and affix the provided return shipping label.
Important: Returns sent without prior authorization will not be accepted and will be returned to sender at the sender’s expense.
4. Return Address
All authorized returns must be sent to: Tyler Montgomery Returns 3514 Dundale Rd Montgomery, AL 36109 United States
5. Refund Processing
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Inspection: Once we receive your return, our team will inspect the item(s) within 1-2 business days of delivery to our warehouse.
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Approval: You will receive an email notification confirming approval or rejection of your refund.
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Refund Issuance: If approved, refunds are processed within 1-2 business days of approval.
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Refund Posting to Your Account: Depending on your financial institution, please allow 5-10 business days for the refund to appear on your original payment method.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process above for a refund and place a new order for the desired item.
7. State-Specific Return Disclosures
Pursuant to state consumer protection laws (including California, New York, and Illinois requirements):
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This Return & Refund Policy is posted in a clear and conspicuous manner on our website.
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This policy applies to online purchases made on tylermontgomery.us only.
8. Contact Information
For all return and refund inquiries, please contact support@tylermontgomery.us.